Help and bug reports
Open Help in either portal for the tutorials available to your audience.
Open the user documentation
Choose Help → Documentation to open these guides in a new browser tab. TEST uses help.novacanopy.panhari.org; PROD uses help.fybymovement.org. Your current programme page stays open so you can refer to the guide while completing a task.
Watch a tutorial
Browse the video library and choose a topic related to your task. Staff and learners may see different videos. Your administrator maintains this library, so available tutorials can change.
Report a problem
- Choose Report a Bug from the Help menu.
- Complete Step-by-step instructions with the actions that led to the problem.
- Use What happened? to describe the result, expected behaviour, and visible error message.
- Keep each field within its displayed 1,000-character limit; at least one field must be completed.
- Review the automatically captured page screenshot and any attachments before selecting Send.
- Check the success message. If sending fails, the form stays open so you can try again.
The report includes technical context such as the page address, browser, app version, and submission time. Keep passwords, invitation tokens, and other people’s personal data out of screenshots and messages.
Ask for access or programme support
For missing menus, incorrect cohort membership, invitation issues, or programme decisions, contact your programme team. The troubleshooting guide lists checks you can make first.