Program documents

Open Content → Program Documents to manage the documents available to the programme.

Upload and find documents

1. Open the document area and locate the relevant collection or document.
2. If you have management access, use the upload action.
3. Drop a supported file into the upload area or select it from your device. Supported files include PDF, Word, Excel, JPEG, and PNG; the upload limit is 50 MB.
4. Review the document information and finish the upload.
5. Check that the document appears and can be opened.

Use the available organisation and management controls to keep the library clear. Before removing a document, consider whether staff or learners still rely on it.

Documents in chatbot answers

The chatbot can search indexed programme documents when the Documents source is enabled. Uploading a file does not guarantee an immediate or complete answer: indexing and source availability also matter.

If an answer cannot find a document, check that the upload completed and ask an administrator to review document search availability. See Chat sources.