Email, notifications, and templates
Use Admin → Bulk Email for targeted campaigns and Settings for automated notification behaviour.
Send a bulk email
- Choose the recipient type: applicants, enrolled learners, platform users, or the back-office audience.
- Apply the relevant filters and inspect the recipient selection.
- Write the subject and message, using supported template variables where needed.
- Preview the message and check the recipient count and targeting.
- Send only after the preview is correct.
- Review campaign history for sent and failed counts.
The back-office audience is a shortcut for Back Office and Administrators group members. Recipient types are not interchangeable; check them before reusing a previous campaign.
Automated notifications
Open Settings → Notifications to control the available automated messages. For example, project-report feedback email depends on its notification switch. Recording feedback and sending its email are related but distinct outcomes.
Email templates
Use Settings → Email Templates for the available template customisation. Preserve required template variables and preview the output before using it for a live audience.
If an expected email is missing, check the destination address, spam folder, notification setting, and relevant history before sending it again. Ask the platform administrator to investigate delivery failures.